Free US shipping over $90 · Next-business-day processing · 30-day returns · Worldwide delivery available
All orders are processed within 1 business day of placement. Packages are generally dropped off at the Post Office by 4 PM, including all orders placed before noon the same day. Orders placed after noon are shipped the following business day.
We do not deliver on Sundays or bank holidays. Any order placed after 12 pm PST on Saturday, or over the weekend, will not be processed until the next available working day (usually Monday).
Some countries have restrictions or special requirements for importing dietary supplements. We recommend checking your local customs regulations before ordering. If your country has import restrictions that prevent delivery, we are not able to issue a refund for internationally placed orders.
Tracking is available for most international destinations. Once your order has shipped, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to become active in the carrier's system before checking your shipment status.
Our customer service team is available in both English and Spanish to assist international customers. Contact us at b17@tjsupply.com or call +1 (619) 819-7531.
TJ Supply follows USPS guidelines and disclaimers. We are not liable for the following situations:
We will make our best effort to deliver according to regular delivery schedules. USPS and their agents are not liable for any losses or damages caused by delays, even if they are our fault, in picking up, transporting, or delivering a shipment.
We are not liable if a shipment is lost, misdelivered, damaged, or delayed due to: terrorist activity; strikes; labor actions; acts of God (earthquake, cyclone, storm, flood); force majeure (war, plane crash, embargo); import/export clearance delays; defect or characteristic of the shipment; or any action or omission by anyone outside USPS or their agents, including the sender, recipient, customs or government officials, or other carriers.
We are not liable for consequential or special damages or loss, other indirect loss, or breach of other contracts. This includes but is not limited to loss of income, profit, interest, markets, or use of contents, whether arising in contract or any other form of civil action.
We make no warranties, express or implied. Our liability for a shipment not delivered per the Money-Back Guarantee is limited to a refund of the postage paid. Unless additional insurance is purchased, our liability for a lost or damaged shipment is limited to the lowest of US $100, the actual amount of loss, or the actual value of allowable contents at time of acceptance.
Submission of a false, fictitious, or fraudulent statement may result in imprisonment of up to 5–8 years (18 USC Sec. 1001) and/or a civil penalty of up to US $5,000 plus twice the amount falsely claimed (31 USC Sec. 3802). Non-document shipments may be opened and inspected at our option or at the request of governmental authorities at any time.
All orders are processed within 1 business day. Here is the typical sequence:
You may return new, unopened items sold and fulfilled by TJ Supply within 30 days of delivery for a full refund of your original item purchase price. Items must be returned in their original product packaging.
If the return is the result of our error (you received an incorrect or defective item), we will also cover return shipping costs. Email us at clientsupport@tjsupply.com and we will guide you through the process and supply a prepaid return mailing label.
TJ Supply does not accept returns of the following:
If you return an item using our prepaid return label and the reason is not our error, the cost of return shipping will be deducted from your refund.
We process refunds after we receive and inspect your return. Expected timeframe from the moment you give your package to the return shipper:
You will be notified by email once your refund has been processed. In many cases refunds are issued more quickly than the timeline above.
If you received a faulty item and need to exchange it for the same item, contact us to request a replacement.
If you would like to exchange an item for a different item, return the original item (you will be refunded once we receive it) and place a new order for the item you wish to purchase. You do not need to wait for us to receive the original item before placing the new order.
Please note it takes us 3–5 business days to process returns once they arrive at our Returns Center. Do not include items from other orders in the same return box — each shipment must be returned using a separate mailing label.
We accept the following payment methods for online orders:
Your payment information is always protected when ordering from TJ Supply:
If you have any questions about shipping, returns, or refunds, please contact us: