All orders will be processed within 1 business day of the time they are placed. Generally packages are delivered at the Postal office at 4 PM, that includes all orders placed before noon the same day, however they are shipped out from the Postal office following business day. Please take in consideration when you choose EXPRESS MAIL as a shipping option that your order will be sent out the following business day.
We do not deliver on Sundays or bank holidays. Therefore, any order placed after 12pm PST time on Saturday, or any order placed over the weekend, will not be processed until the next available working day (usually Monday).
In orders of 200 US Dlls or more, you will need to sign for the delivery. If you are not at home during the day then we recommend choosing your place of work instead, or providing a delivery instruction to leave with a trusted neighbor.
If delivery was attempted and you were not available, your parcel will usually be held in your local post office/ depot where you can then collect it or arrange for a redelivery.
You may return new, unopened items sold and fulfilled by www.tjsupply.com within 30 days of delivery for a full refund of your original item purchase price. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just email us at email@example.com , and we will guide you through the process and even supply you with a return mailing label you can print out. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly.
Tjsupply.com does not accept returns of the following items:
We'll request a refund after we receive and process your return.
For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:
You will be notified by a Customer Service Associate if we do not require that you mail your item back for a refund.
If you received a faulty item and need to exchange it for the same item, contact us to request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original item purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.
Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs